Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Frequently Asked Questions
What types of pet products do you offer?
We offer a variety of pet products including pet beds, pet steps, and pet carriers. We're always expanding our range, so check back often for new items!
Are your pet products suitable for all types of pets?
Most of our products are designed for dogs and cats, but many can be used for other small animals as well. Please check individual product descriptions for more details.
How do I choose the right size for my pet?
Each product listing includes a detailed size guide. Measure your pet and refer to this guide to select the best size.
How do I clean and maintain the pet products?
Care instructions are included with each product. Most items are machine washable, but please refer to the specific guidelines provided.
Do you offer international shipping?
Yes, we ship our products worldwide.
How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery times vary based on your location and shipping method chosen at checkout.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number to monitor its progress until it arrives at your doorstep.